I’ve taken my car here twice before and never had any issues, until yesterday I took my car in for an appointment at 11 am for just a diagnostic test. They said it would take a couple hours before they call me back. I waited around all day for them to call and they never did, finally I tried calling them back twice and no answer. I came to the shop around 5 when they were closing and they were packing up to leave. I would have been without a car all night. The communication here is terrible. And all of this for just a diagnostic test, absolutely no work done on it whatsoever.
I apologize for the lack of communication. We are very busy and unfortunately understaffed. This is no excuse and you should have been contacted. However the statement "no work was done" is a common misconception with diagnostics. Diagnostics is work and in some cases far more difficult than the repair. I do apologize for dropping the ball communication wise, and thank you for taking the time to leave an honest review.
- 5 Star Auto Repair & Exhaust of Lexington